Privacy Policy

Last updated: 2 January 2026

At Lumora Collective, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

When you visit our site or place an order, we may collect the following information:

Personal Information:
- Name
- Email address
- Shipping address
- Phone number (if provided)
- Payment information (processed securely through our payment provider)

Newsletter & Early Access:
If you sign up for our newsletter or early access, we'll collect your email address to send you updates, new product launches, and exclusive offers.

Automatically Collected Information:
We may collect certain information automatically when you visit our site, such as your IP address, browser type, and pages visited. This helps us improve your experience and understand how our site is used.

How We Use Your Information

We use the information we collect to:

- Process and fulfill your orders
- Communicate with you about your order (shipping updates, order confirmations, etc.)
- Send you marketing emails if you've opted in (you can unsubscribe at any time)
- Improve our website and customer experience
- Comply with legal obligations

How We Protect Your Information

We take the security of your personal information seriously. Payment information is processed securely through trusted payment providers and is never stored on our servers. We do not store or hold customer information beyond what is necessary to fulfill orders and communicate with you.

Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except in the following circumstances:

- Service Providers: We share information with trusted third parties who help us operate our business (e.g., shipping providers, payment processors, email marketing platforms). These providers are only permitted to use your information to perform services on our behalf.
- Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

We may use analytics tools (such as Google Analytics) in the future to help us understand website traffic and improve our services. You can control cookies through your browser settings.

Marketing & Email Communications

If you sign up for our newsletter or early access list, we'll send you emails about new products, promotions, and updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Your Rights

Under Australian Privacy Principles, you have the right to:

- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications

If you'd like to exercise any of these rights, please contact us at [your email address].

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or payment providers). We are not responsible for the privacy practices of these external sites, so please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. Continued use of our website constitutes acceptance of the updated policy.